MTA Main Page

Passenger Conduct

More people are discovering that riding MTA is a great way to save money by commuting. Because of that, ridership has soared to record levels. On routes across the system, buses are filling up with savvy passengers who know that public transportation Is more economical, reliable and safer. Add to the fact that it is the “Green” way to go! As the number of passengers increases, we ask you to keep these suggested rider tips in mind:

Transit buses are designed to accommodate standing customers. If you can’t find a seat, hold onto the railing or a seat handle when the bus is moving.
Your bus operator is a trained professional. MTA bus operators take extra care to assure the safety of all customers.
Standing loads are common. In fact, in other cities, most commutes expect to stand at busy times.
Have your fare ready. Pay and step back rather than digging for your fare after you board.
Please have exact fare. MTA buses are equipped with electronic fare boxes designed to accept exact fare only. Fare boxes and drivers cannot give change.
Move to the back. Leave room at the front of the bus so new customers can board quickly.
Take one seat. Your bag or briefcase can rest on your lap-that way another customer can sit down.
Exit at the rear door. You’ll avoid congestion at the front as other customers board.
Cell phones- Please keep cell phone conversations at a low volume.

Passenger Conduct & Safety

Riders should not move to board a bus until it is completely stopped and the door is open
Riders should stay in their seats, if possible, when the bus is in motion
Riders should leave their seats only after the bus has come to a complete stop at a bus stop
Bus rules prohibit smoking, eating food and drinking beverages while on the bus
Riders should not put any part of the body outside a window
Loud talking, shouting or disorderly conduct is very distracting to the driver and should be avoided
Any damage to the bus shall be paid for by the rider causing the damage
All riders should help to keep the bus clean and sanitary on the inside
Dress appropriately when riding MTA buses or transferring at the Customer Service Center
Be courteous and obedient to your bus operator at all times

These rules are not intended to be complete, they serve as a guide only

We look forward to accommodating you safely and efficiently. Thanks for riding MTA. If you have any questions, MTA’s Customer Service is here to help! Call (810) 767-0100.