MTA Your Ride

Your Ride

How Your Ride Service works
Your Ride transportation is provided through local service centers. There are eleven Your Ride Service Centers, each working to serve the transportation needs of residents in the surrounding service area. Regardless of where you want to travel in Genesee County, the service center nearest to you home will arrange the trip. You may plan a trip within you local service area, or you may travel to a different service area. Make all your arrangements through your local service center.

Trips outside your service area
At times, Your Ride trips to locations outside of your immediate service area may transfer through the MTA's Customer Service Center in downtown Flint. At the Center, you can transfer to vehicles going to specific locations within the city and to locations throughout Genesee County.

Trips into and out of Flint
Your Ride service in Flint is reserved for persons with disabilities and senior citizens. Other passengers can use the fixed route bus system for travel within Flint. Passengers traveling into Flint on Your Ride may transfer to the fixed route system at the downtown Flint Customer Service Center. Likewise, passengers traveling from Flint to suburban areas may take a bus to the downtown Flint Customer Service Center and transfer to a Your Ride vehicle, or arrange a transfer at other convenient bus route locations. Passengers transferring from a bus must schedule Your Ride transportation through their local service center.

Your Ride Passenger Services

Your Ride provides three services depending on your personal transit needs.

Curb-To-Curb
For most passengers, this means that at your confirmed pickup time you should meet the Your Ride van at the curb or streetside for your pickup.
Door-To-Door
For seniors 60 and older who require and qualify for gentle assistance, qualified drivers with specialized training will escort passengers to and from Your Ride vehicles and destination entrances.
Door-Through-Door
For seniors 60 and older who require and qualify for personal hands-on assistance. Care attendants with specialized training will escort passengers from their homes into Your Ride vehicles and destination entrances.

The following limitations may apply to one or more of Your Ride's transit options:

Drivers may only assist ambulatory passengers up or down one step, or the curb.
Drivers may not assist passengers in wheelchairs up or down steps.
All wheelchair passengers must have foot rest on chairs for transportation
In the winter, drivers may not assist passengers from the door to the Your Ride van if the driveway, walk or ramp needs to be shoveled
Before daylight or after dark, drivers will not go to the door to get passengers. Passengers will be contacted by Your Ride when the van has arrived to pick them up.
Your Ride drivers do not help passengers prepare for their trips
Passengers who cannot travel alone should bring and aide. Trip reservations should be made for both passenger and aide at the same time. If passengers are certified as ADA eligible, their aides are not charged a fare.
Passengers may bring a travel companion. The companion must pay the appropriate fare. Additional companions will be accommodated based on available space.
Upon arrival, passengers should stay seated until the driver announces that they can get off. The driver will be available to assist every passenger on and off the Your Ride vehicle. Passengers can bring any parcels on board the van that they and/or their aides can carry on and off the van in one trip.
Your Ride drivers are not qualified to give any medical assistance.