Reasonable Modification Policy

The Mass Transportation Authority is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, The MTA is committed to making reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.

Requests for reasonable modifications or accommodations will not be approved if the request would: fundamentally alter the nature of the service, program, or activity; create a direct threat to the health or safety of others; result in an undue financial and administrative burden; or the individual would still be able to fully use the services provided by Flint MTA without the modification.

Individuals with disabilities may file complaints regarding reasonable modification or accommodation with MTA Customer Service by telephone at 810-767-0100, email Director of Marketing and Customer Service: ckowalski@mtaflint.org, or use our Contact Us form.

For questions on this policy, please see the Reasonable Modification Frequently Asked Questions.

Requests for Reasonable Modifications or Accommodations

Requests for reasonable modification must include the following:

  1. Name
  2. Address
  3. Preferred phone number
  4. Disability
  5. Policy/Process that you are requesting modification of
  6. What modification of the policy do you need?

Whenever possible a request for a reasonable modification or accommodation shall be filed in advance to the Director of Customer Service.

PHONE

(810) 767-0100

FAX

Attention: Charlene A. Kowalski
(810) 237-8712

MAIL

Mass Transportation Authority
Attention: Charlene A. Kowalski
1401 S. Dort Hwy.
Flint, MI. 48503

ONLINE FORM

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